We appreciate your interest in our discount codes! Please note that only one discount code can be used per order, so if you've already applied a 10% discount, you won't be able to use another coupon at the same time.

Thank you for placing an order with us! If your order was successfully processed, you should have received an automated confirmation email. If you don't see it in your inbox, please check your Spam/Junk mailbox. If it's still not there, please let us know and we'll be happy to investigate the issue for you. We want to make sure that you receive all necessary information about your order, so please don't hesitate to Contact Us if you need further assistance.

We recognize that situations can evolve, and there may be a need to cancel an order. If you desire to cancel, kindly reach out to our support team with your order ID and the reason for cancellation. Your feedback is important to us as we continually strive to enhance our services.

Please be aware that once your order has been shipped, no modifications, including changes to the product or shipping address details, can be made. You will not be able to cancel your order or alter your shipping information. If you have any queries or concerns, please feel free to Contact Us. We’re here to assist you!

We currently ship to the U.S only.

We understand that mistakes happen and you may have entered an incorrect shipping address for your order. If this happens, please contact our support team as soon as possible to request a shipping address change.

Please note that you have 12 hours from the time of placing your order to make changes to the shipping address.

We will do our best to request a shipping address change with our fulfillment center, but we cannot guarantee that this will be possible. So please double-check your shipping address before submitting your order to avoid any issues. If you have any questions or concerns, please don't hesitate to contact us.

We occasionally update our free shipping policy, so we cannot guarantee a fixed answer. However, you can always check the current free shipping threshold located on the top bar of our webpage. Please check back periodically for any updates.

We will send you an email with your tracking number once your order has been shipped. If you don't see any updates on your tracking information for more than 7 days, please contact us at hello@owlovepet.com and we will investigate the issue and get back to you promptly.

Currently, we only provide standard shipping as per our shipping policy. You can find further information about our shipping by visiting our Shipping Information page.

Once your order is confirmed, we will start processing it immediately. You will receive a shipping confirmation email containing your tracking number and a link to track your order once it has been dispatched from our warehouse. For more information, please refer to our Shipping Information page.

We estimate that orders will arrive within 7-10 business days, but this can vary depending on your location and the season. For more information, please contact our customer service at hello@owlovepet.com.

If you haven't seen any updates on your tracking information for several days, there could be a few reasons why. Sometimes, carriers may experience delays due to high volume or weather conditions. Other times, packages may not be scanned at intermediary stops. If it has been more than two weeks and there are no updates, please feel free to Contact Us so we can investigate the issue and provide you with an update. Thank you for your patience and understanding.

Our shipping fees are subject to change and may vary based on factors such as package weight, shipping destination, and our margins. Additionally, an extra charge will be added for each item in your order. Please review the shipping fee carefully during the checkout process.

It's possible that your order may be shipped from different locations, resulting in split packages. Each package should have its own tracking link, which will be sent to you as soon as they are shipped out. However, if you receive emails indicating that all items have been delivered but certain item(s) are missing, please don't hesitate to contact us at hello@owlovepet.com. We will investigate the issue and get back to you as soon as possible.

If all items were ordered together, the shipping fee will be calculated based on the total weight. However, if items were ordered separately, shipping fees cannot be combined as each order will be processed individually.

If a package is returned to us due to an incorrect or incomplete address, we will contact you for the correct shipping information once we receive the returned package. Subsequently, we will ship the replacement to you.

If the package was not delivered due to the recipient not being available, please check with your local Post Office to see if it's still there. If you still can't locate the package, please contact us at hello@owlovepet.com and we'll do our best to help you.

In rare cases, packages may arrive empty due to unforeseen manufacturing or transit issues. If this happens, please take a photo of the shipping label and the empty package, and report the problem to us as soon as possible. We will do everything we can to resolve the issue for you.

Occasionally, we may need to ship items from different locations resulting in split packages. We will inform you via email if this occurs. If you receive notification that all items have been delivered, but you suspect that something is missing, please feel free to Contact Us so we can assist you further.

To start a return, email us at hello@owlovepet.com.

To qualify for a return, the item must be unused, unwashed, and in its original condition.

Returns within 30 days of shipment will be fully refunded, minus shipping fees.

Returns within 31-60 days will receive store credit.

Refunds are issued to the original payment method within 5 business days of receiving the return.

Customers cover return shipping unless the item is incorrect or damaged, in which case we provide a return label.

To avoid return shipping costs, ensure correct size/style before ordering.

Once a replacement has been confirmed, we will ship out your replacement order ASAP. If you have not received your replacement order after a reasonable amount of time, please do not hesitate to Contact Us for further assistance.

We always appreciate your feedback on our products and services, so after your order is delivered, we will send you an email asking for your thoughts. Alternatively, you can visit the Product page and click on the "Write a review" button to share your experience. We hope you had a wonderful shopping experience with Owlove!

You can pay for your purchase with any of the following major credit cards: Visa, Mastercard, Discover, or Amex.

Typically, it takes about 5-10 business days for a refund to show up in your bank account from the time it's processed. If it hasn't been that long yet, we kindly ask for your patience. If it has been longer and you're worried, feel free to reach out to us or your bank/PayPal to check if there are any issues with the transfer.

Our company's headquarters are located in LA, USA.