Returns & Exchanges
We want you to love your Owlove product, and we're committed to its quality. If you're not satisfied or receive a defective item, please contact us.
💜Returns:
To start a return, email us at hello@owlovepet.com.
To qualify for a return, the item must be unused, unwashed, and in its original condition.
Returns within 30 days of shipment will be fully refunded, minus shipping fees.
Returns within 31-60 days will receive store credit.
Refunds are issued to the original payment method within 5 business days of receiving the return.
Customers cover return shipping unless the item is incorrect or damaged, in which case we provide a return label.
To avoid return shipping costs, ensure correct size/style before ordering.
💜Exchanges:
For defective or unusable items, return them to us and we'll promptly send replacements. You'll receive a return shipping label.
Initiate your return by emailing hello@owlovepet.com.