Returns & Exchanges

We want you to love your Owlove product, and we're committed to its quality. If you're not satisfied or receive a defective item, please contact us.

💜Returns:

To start a return, email us at hello@owlovepet.com.

To qualify for a return, the item must be unused, unwashed, and in its original condition.

Returns within 30 days of shipment will be fully refunded, minus shipping fees.

Returns within 31-60 days will receive store credit.

Refunds are issued to the original payment method within 5 business days of receiving the return.

Customers cover return shipping unless the item is incorrect or damaged, in which case we provide a return label.

To avoid return shipping costs, ensure correct size/style before ordering.

💜Exchanges:

For defective or unusable items, return them to us and we'll promptly send replacements. You'll receive a return shipping label.

Initiate your return by emailing hello@owlovepet.com.